Refund and Returns Policy
UTV Rental Aruba – Terms and Conditions
1. Rental Eligibility
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Renters must be at least 18 years old with a valid driver’s license.
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Passengers must be at least 12 years old and over 120 cm in height.
2. Rental Period
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Rentals are available for half-day (4 hours), full-day (8 hours), or multiple-day durations.
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Overnight rentals are available upon special request and are subject to additional charges.
3. Reservations and Payments
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A reservation deposit is required to confirm your booking.
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Full payment is due at the time of vehicle pick-up.
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Accepted payment methods: Credit cards (Visa, MasterCard, American Express) and cash.
4. Security Deposit
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A security deposit is required at the time of rental, payable via credit card. This deposit will be refunded upon the safe return of the vehicle.
5. Cancellations and Refunds
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Cancellations made 48 hours before the rental start time will receive a full refund.
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Cancellations within 48 hours of the rental start time will incur a 50% cancellation fee.
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No-shows will be charged the full rental amount.
6. Late Returns
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Vehicles must be returned on time. Late returns are subject to a $50 fee for up to one hour late.
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Returns more than one hour late will incur an additional half-day rental fee.
7. Use of Vehicles
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Vehicles must be operated responsibly and only in designated areas.
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UTVs are not permitted in Arikok National Park or other restricted areas.
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Drivers must adhere to all traffic laws and regulations.
8. Equipment and Safety Gear
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Helmets are mandatory for all ATV rentals and optional for UTV rentals. They are provided free of charge.
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Bandanas, goggles, and other safety gear are available for purchase.
9. Vehicle Damage and Liability
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Renters are responsible for any damage to the vehicle during the rental period.
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An inspection will be conducted before and after the rental. Any damage will be assessed and deducted from the security deposit.
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Renters must report any accidents or mechanical issues immediately.
10. Insurance
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Optional insurance is available for an additional fee. It covers accidental damage but does not cover negligence or off-limit driving.
11. Pick-Up and Drop-Off
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Complimentary pick-up and drop-off services are available for rentals from major hotels and accommodations within a 10 km radius.
12. Weather Policy
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In case of severe weather, rentals may be rescheduled or refunded at our discretion.
13. Assumption of Risk
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Renters acknowledge and accept the inherent risks associated with operating UTVs.
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Renters agree to indemnify and hold UTV Rental Aruba harmless from any claims or liabilities arising from their use of the vehicle.
14. Privacy Policy
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Personal information collected during the booking process is used solely for rental purposes and will not be shared with third parties.
15. Governing Law
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These terms and conditions are governed by the laws of Aruba. Any disputes will be resolved in the courts of Aruba.
By renting a UTV from UTV Rental Aruba, you agree to abide by these terms and conditions.
Privacy Policy
1. Information We Collect
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We collect personal information such as your name, email address, phone number, and payment details during the booking process.
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Additional information, such as your location or preferences, may be collected to enhance your experience.
2. How We Use Your Information
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To process bookings and payments.
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To provide customer support and respond to inquiries.
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To improve our services and tailor your experience.
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To send updates, promotional offers, or service-related communications.
3. Sharing Your Information
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We do not sell or rent your personal information to third parties.
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Information may be shared with trusted service providers who assist in operating our website or providing rental services.
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We may disclose information if required by law or to protect our rights and safety.
4. Data Security
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We implement security measures to protect your personal information.
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While we strive to safeguard your data, no system is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
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Our website uses cookies to enhance user experience and analyze site traffic.
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You can disable cookies in your browser settings, but some features may not function properly.
6. Your Rights
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You can request access to or correction of your personal information.
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You can opt-out of receiving marketing communications at any time.
7. Third-Party Links
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Our website may include links to third-party sites. We are not responsible for their privacy practices or content.
8. Changes to This Policy
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We may update this privacy policy periodically. Changes will be posted on this page with the updated effective date.
9. Contact Us
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If you have any questions or concerns about this privacy policy, please contact us at [Insert Contact Information].
By using our website, you consent to the collection and use of your information as described in this privacy policy.
